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The campaign by ISB Global and the CIWM is the first set of research and promotional activities designed to investigate how the UK waste industry uses and perceives software technologies.

The project is focused on how, collectively, we can better understand industry requirements and software technologies, and work more effectively together to improve commercial efficiency, meet zero targets and create a sustainable, circular economy.

The Research Objective

ISB Global is working with the Chartered Institution of Wastes Management
(CIWM) to understand how waste management professionals in the UK use and
perceive the benefits of the software technologies available to them.

The CIWM will engage with its UK member base in an impartial and unbiased set
of research activities. From a focus group, initial results, and subsequent webinar
presentation, a report will be published to help understand how business software
technologies are used in various contexts. The results of this research will help to
align the sector and software suppliers to create more efficient relationships that
will contribute to realising zero targets and circular performance.

The Focus Group

The Chartered Institution of Wastes Management (CIWM) will be recruiting and hosting a focus group to be held online. This will be to discuss the completed questionnaire and results. This aims to provide greater insight into the answers and deliver a set of preliminary research findings.

The focus group is planned to take place when a sufficient sample that represents a percentage of industry has been recruited and can complete the questionnaire.

The Webinar

The results, subsequent analysis and further information will then be presented and hosted by the CIWM.

The Webinar will be open to all, not just CIWM members. Initial results will then be surveyed for greater analysis by this wider industry audience. This will provide greater scope and understanding of the research. It will also form the basis for future work in aligning software technologies. The perception and use of software by the industry to help support the overall project objective.

The Webinar is planned to take place approximately 6-7 weeks after the focus group.

The Report

The final report will bring together the previous research and analysis. It will focus on the hypotheses, questions and answers. This will be enhanced together with subsequent information and feedback from the primary research activities.

It is intended that the report will provide a baseline for understanding the current use and perception of software in the UK Waste Industry. It will lead to a greater understanding of requirements, to drive technology and digital transformation. Helping realise the contribution of software technology to net zero, zero waste targets and circularity for all.

The Results

ISB Global and The Chartered Institution of Wastes Management (CIWM) expect that this research and report will give useful and practical insights to all those working in the UK waste sector.

We want to achieve closer partnership and collaboration for the industry so that we can work together to realise the benefits of software technologies at a crucial time when the industry is in transition to the circular economy.

We envisage these campaign activities to be a step towards better understanding of how industry and technology can work together for the greater good.

Ultimately, this research is part of a wider commitment to building an increasingly dynamic sector that cements the United Kingdom as the most advanced circular economy in the world.

The Waste Industry needs YOU.

ISB Global is working the CIWM to recruit industry professionals to help understand perception and use of waste management software in the industry.

Please fill in your details to share your expertise, take part in the Webinar, and shape the course of the digital transition to a circular economy. Please help and support, take part and complete the form below to receive the link to the Webinar. Thank you.


For more information about the focus group, please click below:

An industry specific research project initiated by ISB Global

ISB Global


If you have any questions regarding any aspect of the focus group, please do not hesitate to ask.